E-Commerce Returns – Tips to reduce costs

UPS reports high volumes of ‘holiday returns’ following 2016’s ‘unprecedented volume of online sales’.  E-Commerce returns present new challenges for sellers but in particular for Canadian e-commerce companies selling to U.S. consumers.

Even for U.S. e-commerce retailers it’s a struggle to find balance between often unanticipated reverse logistics costs and satisfying their customers’ high expectations for ‘an easy shopping experience.’  It’s especially difficult for Canadian exporters.  Canadians benefit by having a return address IN the USA – near the border, rather than discourage possible sales with a Canadian return address. (Related article: Return to Sender)

While each return is unique, some suggest including a pre-addressed, self-adhering ‘return label’ with each original shipment for easy return to your U.S. address with a suggestion to reuse the original packaging.  Recycling the original shipping box w/packing materials for reverse logistics purposes can reduce damage and shipping costs since most carriers ‘charge by dimensional weight standards’ (Related article: UPS / Fed-Ex Switch to Dimensional Weight).

TradeTips blog is published by UCanTrade, Inc., your cross-border experts since 1984.

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Online US Sales Help Canadian Retailers Cope with Low Loonie

This Global BC News Report (Video 2:08 min) shines a spotlight on one Vancouver, BC retailer (Moojoes) who, in the face of rising costs related to a falling Canadian Dollar, shifted their focus to selling online where “American buyers are more than happy to snap up a quality made product for a lot less…”

It’s not a big surprise that the strengthening USA economy is benefiting BC industries like manufacturing, mining, forestry, agriculture and tourism but BC small businesses and retailers can export to the USA and benefit from the ‘Low Loonie’ too. (Related Article: BC Export Opportunities to the US Abound)

Learn more about doing business in the USA at UCanTrade’s Resources & Helpful Articles pages.

Subscribe to our TradeTips Newsletter for the latest import/export events and trade news and/or follow us on Twitter @UCanTrade.

TradeTips blog is published by UCanTrade, Inc., your cross-border experts since 1984.

UCanTrade
Website: www.UCanTrade.com
Phone: 360-380-6900
Email: info@UCanTrade.com
Twitter: @UCanTrade