Retail is about more than just selling products to eager customers. It’s about providing an experience that eventually yields a sale. Ideally, that experience is so good that new customers become loyal patrons, returning to buy from you and singing your praises to all their friends. One way to ensure a great experience is through […]
Whenever you sell a product, whether in-person or online, you hope that the last time you see it is when it leaves with the customer. However, sometimes returns are inevitable – a particular product might have been faulty or, in the case of eCommerce, damaged in transit. A customer might have also gotten the wrong […]