At its core, logistics — especially fulfillment warehousing — is a customer service process. Whether you’re a brick-and-mortar retailer or entirely online, without getting products from Point A to Point B, commerce simply can’t exist. Similarly, without sales and marketing, you can have the best products in the world but if no one knows your […]
Retail is about more than just selling products to eager customers. It’s about providing an experience that eventually yields a sale. Ideally, that experience is so good that new customers become loyal patrons, returning to buy from you and singing your praises to all their friends. One way to ensure a great experience is through […]
Buying whatever you need online has never been easier. Likewise, ecommerce continues to grow in popularity for both producers and consumers. However, despite the net benefits of leveraging technology to conduct business from afar, it’s created a few unfortunate side effects, especially around fulfillment. With the sheer volume of fulfillment orders every day, hour, and […]
Before the Internet, if you wanted to sell something, you had to have the physical storage space to hold onto your inventory. Whether it was your storefront, the backroom, or some warehouse off-site, your merchandise had to sit somewhere. Even as the Internet started creating ecommerce channels, the store owner still had to have their […]
Logistics and customer service go hand-in-hand. After all, what is logistics but the art of delivering happiness to the billions of people who need to buy things? While most of the consumer focus on logistics is on the last mile from store to door, anyone who’s worked with the logistics industry knows that’s only the […]
Trying to do business online can be overwhelming. Whether your store is 100% digital or has brick-and-mortar locations, managing inventory and sales in cyberspace is challenging – but doesn’t have to be. In fact, you can build a thriving ecommerce business without ever handling your own inventory. By just building a storefront, choosing what you […]