Retail is about more than just selling products to eager customers. It’s about providing an experience that eventually yields a sale. Ideally, that experience is so good that new customers become loyal patrons, returning to buy from you and singing your praises to all their friends. One way to ensure a great experience is through […]
Whenever you sell a product, whether in-person or online, you hope that the last time you see it is when it leaves with the customer. However, sometimes returns are inevitable – a particular product might have been faulty or, in the case of eCommerce, damaged in transit. A customer might have also gotten the wrong […]
It’s been three years since the beginning of the COVID-19 pandemic, and life is slowly finding its way back to normalcy. While seeing friends and family, enjoying the summer weather and all the activities it has to offer, and store shelves remaining stocked up more consistently are great things, there are a few problems that […]
With the speed and convenience of eCommerce, it’s hard to remember that these businesses are more than just digital storefronts. Just as they sell physical goods, there’s a whole logistical world behind the scenes that accounts for every step between your final confirmation click on your online shopping cart to when your order shows up […]
Understanding what makes a business successful on the outside seems simple enough: find products and services people love and figure out how to get them to those excited customers. But for those who’ve tried to run a business before, there’s a lot of complexity going on behind the scenes as you answer the former (with […]
The United States and Canada enjoy many cooperative agreements thanks to their shared history, culture, and trade. Both countries signed their first trade agreement in 1987, and their trade relationship grew into one of the largest in the world. Unsurprisingly, both countries consider the other their prime trading partners, and many businesses on either side […]
With several hundred billion dollars of annual trade value between Canada and the USA, it is hard to imagine how many shipments get stopped at the border for inspection. With 328 ports of entry, it is hard to keep track. That is why it is understandable that the US Customs and Border Protection agency (or […]
Buying whatever you need online has never been easier. Likewise, ecommerce continues to grow in popularity for both producers and consumers. However, despite the net benefits of leveraging technology to conduct business from afar, it’s created a few unfortunate side effects, especially around fulfillment. With the sheer volume of fulfillment orders every day, hour, and […]
Before the Internet, if you wanted to sell something, you had to have the physical storage space to hold onto your inventory. Whether it was your storefront, the backroom, or some warehouse off-site, your merchandise had to sit somewhere. Even as the Internet started creating ecommerce channels, the store owner still had to have their […]
The world runs on logistics. Without the supply chain and the infrastructure that supports it, everything we know would collapse. Producers, manufacturers, and even utility companies wouldn’t be able to get what they need to create products or provide services such as electricity. Grocery store shelves would be empty as farms, ranches, and fisheries can’t […]